Junior Executive – Digital Query Management (DQM) / Social Media Support Agent

Job Description

We are looking for enthusiastic and target-driven individuals to join our Customer Experience Team. This is a full-time, incentive-based position. Candidates with strong communication and persuasion skills will have the possibility to earn between BDT 15,000 – 18,000 per month, and incentives of BDT 2500.

Key Responsibilities:

• Manage customer queries across Facebook, Instagram, Live Chat, and Email.
• Provide quick, accurate, and empathetic responses.
• Maintain a positive brand image and escalate issues when necessary.

Requirements:

• 1–3 years of experience in digital query management or social media support.
• Strong written communication skills in both Bangla and English.
• Tech/gadget enthusiasts preferred.
• Experience in e-commerce support will be an added advantage.