Frequently Asked Questions (FAQs)

If you need some assistance using, read this page to get help using the website. Here you can find your desired answers to our most Frequently Asked Questions (FAQs). Learn about, how to use it, how to order or sell, and how to get in touch with us.


1. What is is an eCommerce site, which started its journey to be the best online shopping platform in Bangladesh. We operate locally to provide service throughout Bangladesh.

2. Why should I shop from is not just an ordinary online shop. We are proud to stand out from our competitors with our original products, outstanding services, exciting deals and offers. All our products are the best in quality which are supported by warranty as well. We are also offering the most competitive price in the market. Our fastest delivery and after sales service is also a value addition anyone can offer.

3. Are the products genuine? has a wide range of product selections from the most reputed brands and manufacturers worldwide with only genuine products and NO duplicates. You can rest assured that all products showcased on our website are 100% Original! You can also be benefited from our warranty facility.

4. How do I buy from

Our website is designed to make buying online easier, faster, and more reliable for shoppers in Bangladesh. Placing an order online at is very fast and easy. Visit our How to Place an Order Online page for a step-by-step guide on making purchases from

5. How do I Pay?

We have an extensive range of payment options available for your convenience. You can pay us using bKash, Online Banking, Debit/Credit Cards and obviously Cash!

6. Can I return a product if I am not satisfied?

We have a 3 day easy return policy for all products sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 3 days for your satisfaction. Learn more by visiting our Return Policy page.

7. Is there a warranty on your products? offers a Brand Warranty, Manufacturer Warranty and Service Warranty on most of the purchased products. Each and every products carry unique warranties which may vary based on the type and brand of product. Learn more by visiting our Warranty Policy page.

8. Is my information secure?

Your information is 100% safe and secure on our website as well as the payment processing is highly encrypted. Read our Privacy Policy to learn more about your information security at

9. Are you licensed for legal operations online? is a licensed, authorized, and fully protected website which offers safe and secure checkout for all. Our business is licensed and regulated with the sole purpose of your security and convenience.

10. How can I contact you for complaints, queries, or suggestions?

We are always available for providing best service and support 24/7. You can contact us by phone or email. Visit our Contact Us page for more information about how to get in touch with us. offers online shopping in Bangladesh. Buy your desired mobile phones, tablets, laptops, desktops, accessories, cameras, electronics, home appliances and more. 100% Original and Brand New Products. Trusted, Safe and Secured Website and Payment Gateway. Free Shipping*, 3 Days Easy Return Policy, 0% EMI Facility, Online Payments, bKash, Card on Delivery, Cash on Delivery, and Countrywide Delivery.

Note: * Depends on Campaign