PickabooGet exciting deals in app
PickabooGet exciting deals in app
This warranty does not cover the following:
Yes, it is. Without the box, warranty card, and the manual customer will not be able to avail the warranty.
Once Pickaboo’s personnel arrives to receive the product for servicing or to be exchanged, you will have to fill in the forms and write down the order number and details of the problem you are facing with your product on the given Servicing Form. We will run tests to check the condition of the product against your claim, if the product is found to have the claimed problems, we will send the product to the brand for servicing.
The ”Service Warranty” covers any material defects under normal usage during the warranty period. The following terms and conditions apply under the said warranty:
Any malfunctioning issues will be under the service warranty coverage at the payment of a Service Fee. if the problem is not caused by the user/customer. (For example - product malfunctioning issues or battery drainage issues or power supply issues will be covered under warranty)
Any accidental issues will void the service warranty. (For example - in case of mobile phones and tablets; broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update will not be covered under warranty)
The ”Parts Warranty” covers any damage under normal usage during the warranty period to any part of the product which carries a valid Parts Warranty.
The following terms and conditions apply under the said warranty:
Duration: The duration of the warranty period varies from product to product, and the details of the warranty will be mentioned with the accompanying warranty card.
However, as many products or its models go out of production after a certain period of time, the replacement of the part may take some time. Pickaboo’s Customer Service will communicate with the customer regarding the details.
Warranty Card: In order to avail the warranty facility, the customer must have the original warranty card and customer invoice copy. Otherwise, the Parts Warranty cannot be availed.
*** Parts Warranty does not cover any damages, failure, or defects to the product accessories such as batteries, remote, electrical adapter, etc.
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Pickaboo customer support at +8809666745745.
*** You must have the original Customer Copy of your invoice at the time of filling in the forms, as it will be needed to fill in the forms and authenticate your purchase.
If you live outside Dhaka, you can send your product via Courier Service. After receiving your product, it will take 7-30 working days, depending on the product and its category, to ensure the servicing of your product and its delivery back to you.
In the case of “Official Warranty” - Brand Warranty & International Warranty, customers are requested to communicate with the brand or the internationally authorized Customer Service Point to avail after sales service. You can also directly communicate with Pickaboo customer support. We will ensure the collection of your product and safely contact the Brand on behalf of you, for availing of your service warranty. Once your product has been serviced successfully, from the specific brand authorized service providers, we will deliver back the product to you, FREE of cost.
*** In the case of International Warranty, the Warranty is usually automatically activated for some brands. However, in an event where the particular brand does not activate the Warranty automatically, the customer must have the warranty card provided with the product itself in the sealed package, in order to avail the warranty in any other country where the product has internationally authorized Customer Service Point. If the warranty card is not with the customer at the time of seeking warranty the customer will not be able to avail the International Warranty in any other country.
*** For various products carrying Brand Warranty, the accompanying Warranty service varies differently between Commercial use and Household usage.