Knowledge base

My Account

  1. How can I create an account on Pickaboo?
  2. How can I change the password of my account?
  3. How can I change my email address?
  4. How can I deactivate my Pickaboo account?
  5. How can I create a seller account?

My Order

  1. How can I place an order?
  2. How can I cancel my order?
  3. Will I recevie any confirmation after placing any order?
  4. How can I change the Contact Number?
  5. How can I change or add new address after placing the order?

Payment & EMI

  1. Payment
  2. EMI
  3. Refund
  4. Cardless EMI

Shipping & Delivery

  1. What is Fastpick?
  2. What is the delivery time?
  3. Can I get home delivery outside Dhaka?
  4. Can I receive delivery from your pickup point?
  5. What is the shipping charge refund policy?

Return and Replacement

  1. When I can return the product?
  2. What are the conditions of return?
  3. How do I request for a return ?
  4. How to make a product return & what do I need?
  5. How many times will you attempt to pick my returned item?

Warranty Policy

  1. What are the types of warranty?
  2. What does official warranty cover?
  3. What does service warranty cover?
  4. What does parts warranty cover?
  5. How to obtain warranty service and where should I go ?

TEMP Service

  1. What is TEMP Service?
  2. How do I check if Temp is available for the product I want serviced?
  3. What should be the condition of my used product that is to be serviced?
  4. What are the Eligibility & Terms and Conditions for TEMP service?
  5. What about my personal data on my phone?

Pickaboo Store

  1. Where I can find the Picakboo Store?
  2. Is it possible to order any product from your website and collect it from your shop?
  3. How can I open a Pickaboo store in my area?
  4. Can I avail the offer of online from the Pickaboo store?


  1. P-Protect


  1. 10% Cashback on bKash
  2. 10% Cashback on EBL
  3. 10% Cashback on Community Bank
  4. 10% Cashback on Prime Bank