Shipping & Delivery

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  1. What is Fastpick? Fastpick is our express delivery. Some of our products are available with Fastpick which we deliver only inside Dhaka metro area within the next working day after the order confirmation.
  2. What is the delivery time? The estimated time of delivery for Order inside Dhaka city up to 3 Working days & for outside Dhaka up to 5 working days.Note: Any order placed after 11 am will be considered as order of next business day, not on the same day.  Business Day: Saturday to Thursday except ...
  3. Can I get home delivery outside Dhaka? You will get the home delivery facility in the city areas. If it is an urban area then you need to collect the product from the pickup point. If courier service has coverage in your area they might try to deliver it to your nearest location.
  4. Can I receive delivery from your pickup point? We do not have any pickup point. We provide home deliveries inside Dhaka metro through our own delivery riders and provide home delivery/pickup point delivery through courier service.
  5. What is the shipping charge refund policy? You can claim the full refund for the delivery charge if the order is not delivered within the committed timeline.     Refund Claim Procedure: The customer has to create a ticket from his account selecting “Delayed Delivery”. Pickaboo Customer Support Team will ...
  6. What is the delivery charge? Regular delivery:  Inside Dhaka Metro   : BDT 40 Outside Dhaka Metro : BDT 60    Fastpick : Same Day delivery: BDT 80 (Order place time from 12:00:00 AM – 10:59:59 AM) Next Day Delivery : BDT 60 (Order place time from 11:00:00 AM – ...
  7. Can I get fastpick with all products if I pay extra delivery charge? Fastpick is available only with some selected products. To find out if a product is available with Fastpick or not, simply look for the Fastpick logo on the product page. You can also check fastpick products by filtering with "Express Delivery."
  8. Can I check the product then make the payment? You have to make the payment first. Then delivery rider will allow you to unbox the product. You can check the product in front of the delivery rider.
  9. Can I change the delivery address after placing the order? You can change the shipping address if the order is not out for delivery yet. If the order is already out for delivery and you want to change the shipping address, then it will be returned to us and then we can change the shipping address.
  10. Can I pay through bKash after receiving the product? You cannot pay through bKash while receiving the delivery. If you want to make the payment through bKash then you have to make the payment first while placing the order, then we can process the delivery.

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