- We are prioritizing the delivery of existing orders under the shipping method FastPick.
- The products purchased with prepayment will get the highest priority under FastPick and Regular shipping
- FastPick items will be delivered within 3-5 working days during the lockdown.
- We are accepting regular orders which will be delivered from May 6, 2020.
- Refund & EMI activation may take longer than expected due to our (Pickaboo & Gateway Provider) adjusted work schedules.
- We are providing limited customer service using social media and website support system only.
- Card and bKash payments will be encouraged. Cash on delivery will be discouraged.
- Delivery outside Dhaka will resume from May 6, 2020.
Frequently Asked Questions :
- What happens to the full paid order ? Ans: You may request a refund using website support system or you may wait for the delivery which will be completed after the lockdown.
- How to cancel a order? Ans: You can request cancellation by using our support sysytem.
- How long it may take to confrim a order ? Ans: FastPick order will be confired within 24 hours. Regular orders may take longer for the confrimation.
- My EMI is not activated. Ans: Your EMI will be activated by the bank after lockdown. If you get any interest charged you may call your bank for the interest waiver.
- Is there any way to get same day deliery ? Ans: In this situation it is not possible. We shall resume our same day delivery services once the sitatuion is better.
- How long it takes for refund ? Ans: It may take 3-7 days for the refund depending on the bank operations.