Shipping Policy

How do we Deliver?

We process all deliveries through:

  • Our in house delivery team

  • Reputed couriers

How much are the delivery charges?

Note: This will vary from product to product

What is the estimated delivery time?

The estimated time of delivery for Order inside Dhaka city up to 3 Working days & for outside Dhaka up to 5 working days.

Note:

  • Any order placed after 6 pm will be considered as order of next business day, not as same day.

  • Business Day: Saturday to Thursday except public holidays.

  • Delivery might be delayed due the unavailability of the product or delay from the 3rd Party Delivery Service.

Does Pickaboo deliver internationally?

Pickaboo doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Bangladesh.

Note: Customers are requested to check the product in front of the delivery person after payment for any discrepancy while receiving the product.

Shipping Charge Refund Policy 

Customer can claim full refund for the delivery charge if the order is not delivered within the committed timeline.  

Type of Delivery Dhaka Outside Dhaka Claim Amount
Regular Delivery 3 Working Days 6 Working Days BDT. 60
FastPick 1 Working Day N/A BDT. 100

 

Refund Claim Procedure:

  • Customer has to create a ticket from his account selecting “Delayed Delivery”.
  • Pickaboo Customer Support Team will check and investigate the complaint.
  • If the complaint is valid, Customer Support team will confirm customer through ticket and proceed with the refund.
  • If the complaint is invalid then Customer Support team will inform customer through the ticket with the explanation.
  • Refund will be done through Pickaboo voucher.
  • Refund of the delivery charge may take 3-5 days.

Please NOTE your refund request might be cancelled/ disqualified for the following reason:

  • Customer phone was unreachable
  • The delivery was rescheduled by the customer
  • Delivery area is not within our coverage